Enterprise Management Maturity Assessment Infrastructures

Infrastructures have over time become more and more business critical and downtime can cause major damage to the business in monetary terms but also in reputation. At the same time IT infrastructures have increasingly become more complex making it harder to manage it. Most enterprise have deployed, or are considering various solutions which are aimed at keeping an eye on the infrastructure. However, various renowned industry analysts have proven in their research that many investments have failed to deliver the returns expected. To make it even worse, new standards such as BS15000 require companies to have full management control and integration over the various IT/Business processes. This has far reaching impact to organizations to the point that the solutions and how it has been deployed might prevent companies being able to achieve certification…

The Enterprise Management Maturity Assessment (EMMA) provides an in-dept study of your current tools set, its functionality and integration to other processes and solutions. The functionality of the solution will be compared to your business requirements and linked to the BS15000 standard requirements.

Tools and solutions in the following areas (if present) will be evaluated:

  Helpdesk/Service desk
  Data centre monitoring
  Network monitoring
  System monitoring
  Application monitoring
  Desktop monitoring
  Notification systems
  Software distribution (if automated)
  Document management control/distribution (if automated)
  Asset management
   
The output of the EMMA is an extensive report with findings, gap analysis to the business needs and standards such as BS15000 and recommendations for improvement of compliance to the standards.

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