Research has proven that a large portion of data center downtime is due to human errors created during the execution of maintenance and operations processes. To protect themselves, organizations should have their data center operations audited for risk factors and identify areas for improvement.
The DCOS® audit benchmarks the data center governance, maintenance and operations based on the 11 disciplines of the DCOS®.
The data center can choose to be audited for all the 11 disciplines, or a subset of 1 or multiple disciplines which they consider to be the most critical.
Most data centers start with 4 key disciplines being Service Level Management; Facilities Management; Data Center Operations; Monitoring/Reporting/Control. Other popular disciplines are Security Management; Governance, Risk & Compliance; Safety Management; and Environmental Sustainability.
The DCOS® certification can be applied to any type and size of data center. It does not require the data center facility to be certified or designed based on any particular standard. DCOS® is a standalone certification.
Each discipline chosen will be assessed for its maturity based on the widely adopted 5-level process maturity;
DCOS-5 is the highest level of maturity, demonstrating fully managed and integrated processes for all 11 disciplines with optimized continuous improvement plans. This represents a highly efficient operations team with the lowest level of risk. Most data centers set the maturity target for the initial audit at DCOS level 3 on selected disciplines.
The audit report provides the organization with a clear view of its current operational maturity. It will allow the data center to set the right expectations on its capabilities to the people within the organization and to its external customers.
The organization will be able to deploy human capital where they can make the biggest impact. By focusing on the improvement of the problematic processes, it will result in immediate improvement on the data center’s service capabilities and service levels for its customers.
Discipline Level - Service Level Agreement
Upon achieving the DCOS® certification, the data center will receive the EPI DCOS® certificate, and the rights to use the DCOS® stamp for marketing. The data center and its certificate will also get listed on EPI’s website (www.epi-certification.com/sites/map).
EPI has over 34 years of experience in the data center industry and a globally recognized reputation for delivery of consistently high-quality services. We have both the official credentials and experience to deliver DCOS® audit and certification services that will safeguard your company’s reputation and assets.