CITM is the second course in the EPI IT Training Framework. Also known as the IT specialist course, CITM® is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.
CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.
Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.
This course is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
After completion of the course the participant will be able to:
Vendor Selection and Management
Business Continuity Planning
Information Security Management
Information and Knowledge Management
Business Change Management
The CITM course is lectured by an EPI Certified Instructor using a combination of lectures and question-and-answer sessions to discuss participants’ specific needs and issues experienced in their own environment. Participants are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.
CITM is a 3-days course available in the following delivery format:
The exam is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.
Candidates who successfully pass the exam will receive the official ‘Certified Information Technology Manager’ certificate.
CITM is globally accredited by EXIN, a fully independent exam and certification institute.
The CITM certificate is valid for 3 years, after which recertification is required. Please see the EPI Recertification Program for available options.
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