Crisis Management and Communications

The organization should have an adequate and effective crisis management team and communication plan, including roles and responsibilities. The plan should address, at a minimum, the following:

1) Pre-crisis:

a) Signal/symptom’s detection.
b) Prevention/preparation.

2) Crisis:

a) Actual response to a crisis.
b) Containment/damage limitation.

3) Post-crisis:

a) Recovery (e.g. immediate, short/medium/long term).
b) Learn and improvement.


Crisis management team

The organization should establish a crisis management team which consists of members representing various key departments. The objectives of a crisis management team are to respond immediately to warning signals of a (potential) crisis and execute plans to overcome crisis situations.

For the crisis team to be adequately prepared, meetings and desktop simulations should take place on regular planned intervals and after any major change.