In-house/outsourced Maintenance Service Provisioning

The organization should determine for each of the service requirements, whether it should outsource the service delivery or to retain it in-house, in part or full. At a minimum, considerations should be given to the following factors:

  1. Technical (e.g. are the in-house competences available).
  2. Organizational (e.g. not enough resources available at any given time).
  3. Financial (e.g. outsourcing might be more cost-effective).
  4. Governance/risk (e.g. separation of duties or risk is shared with vendor).