Vendor Management

Vendors often play a critical role in enabling the delivery of the service commitments of the data center to its customers. It is therefore of utmost importance to ensure that vendors are managed in a controlled fashion.


Policies and procedures

Proper policies and procedures need to be defined for how the organization is managing vendors. These policies and procedures should address at a minimum, but not be limited to:

  1. Selection.
  2. Preferred/alternate/backup source.
  3. Ongoing daily management.
  4. Escalation.
  5. Performance reporting.
  6. Audit and review.
  7. Retirement.


Service requirement analysis