Account Manager

Profile title

Account Manager

Summary statement

Manages the relationship with customers being the focal point for client sales and customer satisfaction.

Mission/general skills description

Building business relationships with clients to facilitate the sales of data centre services, and connectivity (cabling and telecom). Identifies opportunities and manages sourcing and delivery of data centre products to customers. Has responsibility for achieving sales targets and maintaining profitability. Has a broad understanding of data centre products, data centre standards and best practices and general data centre setup including operational requirements.

Deliverables

Accountable

Responsible

Contributor

• Sales

• Solution selling
• Business Relationships

• Technical proposal
• Sales Forecast

Main task/s

• Maintain overall customer satisfaction
• Identify opportunities to propose new data centre services to clients
• Be the primary contact point for client (executive management)
• Deliver value added presentations related to data centre services to customer executive management
• Lead negotiations to establish profitable contracts with client(s)
• Maintain and enhance business relationships

DC-Competence

(From DCCF^©)

A.2. Business Plan Development

Level 3

A.3. Service Level Management

Level 3

D.6. Sales Management

Level 5

D.7. Sales Proposal Development

Level 3

E.5. Relationship Management

Level 4

KPI area

Sales quota achievement

EPI-DC Framework^© Disciplines

• Service Level Management
• Physical Infrastructure
• Data Centre Location
• ICT Infrastructure

EPI courses

Required;

• DCFC/CDCP
• CDFOS

Added value;

• CNCDP
• CITM
• CDFOM