Operations Manager

Profile title

 Operations Manager

Summary statement

Manages the operations team responsible for running a high available, effective, efficient and flexible data centre organization.

Mission/general skills description

Setting up the data centre operations team. Defines the scope of control needs and determines the structure of the data centre operations team. The scope includes e.g. architectural, physical, conditioned power, telecommunication, continuity, security, safety, etc. Responsible for the overall planning of upcoming requirements, daily operations, upkeep and improvement of procedures and processes, monitoring and reporting. Translates business requirements into data centre requirements. Manages SLAs by monitoring and reporting performance/uptime of technical environment based on SLAs, vendor performance, reporting on incidents, etc.

Deliverables

Accountable

Responsible

Contributor

• Data centre availability and efficiency
   

• Operations team
• Daily operations

• Data Centre Business Plan
• DC Manager

Main task/s

• Responsible for the Change (delivery) process (ITIL); timely and qualitative provision of managed services and data centre (custom) projects on the data floors
• Manage daily business around Managing data centre operations
• Manage and coach the operational team; improve team performance
• Resolve technical and organisational problems
• Manage budget and costs (OpEx, CapEx), Profit & Lost responsibility, energy efficiency (PUE) and effectiveness
• Secures the continuity, security and connectivity of the data centre to conform and align to Service Level Agreements
• Human resource management, training and development
• Handle and maintain safety requirements, legal provisions, compliances, conformities and standards (e.g. ANSI/TIA-942, ASHRAE, ISO, etc.)
• Manage the capacity management plan and monitors design limits

DC-Competence

(From DCCF^©)

D.2. Human Resource Management

Level 4

E.1. Data Centre Operations Management

Level 3-4

E.2. Facilities Management

Level 4

E.10. Asset Management

Level 3

E.11. Governance

Level 4-5

KPI area

Effective and efficient data centre operations management

EPI-DC Framework^© Disciplines

• Monitoring/Reporting/Control
• Governance & Management Administration
• Facilities Management Building Management
• Environmental Sustainability
• Physical Infrastructure
• ICT Service Management

EPI courses

Required;

• DCFC/CDCP
• CTDC
• CDFOM

Added value;

• CDCS
• CDRP
• CITM
• CNCDP